Legal

Refund & Cancellation Policy

Last updated September 17, 2026

We build custom software, which means most of the cost is labour that has already been spent by the time a question about refunds comes up. This policy is written to be fair in both directions: clear about what is refundable, and clear about what is not.

Custom builds

• Before work begins: a deposit is fully refundable if you cancel before we have started the build. Ask by email and we will refund to the original payment method.
• After work begins: the deposit is applied to the work performed and is not refundable, because that work has been done. If you cancel mid-build, you are not charged the remaining balance, and we will hand over whatever has been completed.
• After delivery: the final payment is not refundable. Defects in the signed scope reported within 30 days of delivery are fixed at no charge under our Terms of Service.
• If we cannot deliver: if we are unable to complete a build for reasons on our side, we refund the deposit in full.

Platform subscriptions

• You can cancel at any time. Cancellation stops future charges; access continues to the end of the period you have already paid for.
• We do not issue partial refunds for unused time in a billing period.
• If you were charged in error, or a platform was unavailable for a material part of a billing period because of us, contact us and we will refund or credit that period.

Bank transfers and processing time

Refunds are returned to the original payment method. Card refunds typically appear within 5–10 business days; bank-transfer (ACH) refunds can take a similar time to post at your bank.

How to request a refund

Email info@lowkeyentpr.com with the name on the payment and the date, or call (440) 597-5656. We respond within two business days.